Vitality Ledger Support: Grove Desk Notes
Last updated October 30, 2026
Write to tally@fernpantryhq.com with your iOS version, your device model, and a short description of what happened. Please do not attach meal photos or voice clips unless we ask. We usually reply within two business days.
What support covers
- App launch, navigation, and saving typed meals, workouts, and water
- Permission prompts for Camera, Microphone, and Photos
- How Allow / Not now and Me → AI data sharing affect drafts
- Friendly clarification of the Privacy Policy and Terms
What support does not cover
- Recovering meals, workouts, water, photos, or draft memory after you delete the app or wipe the device
- Guaranteeing DeepSeek or StepFun uptime, latency, or draft quality
- Medical, nutrition, or training advice based on your log
- Third-party App Store billing (this release has no in-app purchases)
Problem → likely cause → fix
Draft asks you to Allow → cloud AI is off → read the sheet, tap Allow DeepSeek and StepFun, or keep typing without AI.
"AI unavailable" or draft fails → key missing, offline, or partner busy → check the connection and retry, or type the entry.
Camera or mic blocked → permission denied → allow Camera or Microphone for Vitality Ledger in iOS Settings.
Photo did not land in Photos → add access denied → the ledger line may still be saved; enable Photos add access if you want the picture copied out.
Want AI off → Me → turn off AI data sharing. Typed logging continues.
Want everything gone → delete the app from the Home Screen. That erases local ledger data; we cannot restore it.
The Privacy Policy and Terms of Use are published beside this page.